Refund Policy

Last Updated: 1/17/2026

1. Single Scan Refunds

For one-time app scans ($19):

  • •Full refund if we fail to deliver your report within 4 hours
  • •Full refund if our scanning system fails to process your app due to technical issues on our end
  • •No refund if the scan completes and delivers a report, regardless of findings
  • •No refund if your app cannot be scanned due to invalid build or app-side issues

2. Subscription Refunds

For monthly subscriptions (Basic $29/mo, Pro $49/mo, Daily $99/mo):

  • •Prorated refund within first 7 days if you haven't used any scans
  • •Partial refund within first 7 days, minus the cost of scans used ($19 per scan)
  • •No refund after 7 days from subscription start
  • •You can cancel anytime to prevent future charges, but no refund for current billing period

3. Extra Scan Charges

Additional scans purchased beyond your plan limit ($19 each):

  • •Refundable if scan was not initiated within 7 days
  • •Non-refundable after 7 days from purchase
  • •Non-refundable once scanning begins

4. Quality Guarantee

If our report gave a PASSED result and you still get rejected:

  • •We will re-scan your app for FREE
  • •We will update our detection systems to catch the issue we missed
  • •This applies only if our report explicitly showed PASSED status
  • •This does NOT apply to new issues introduced after our review
  • •This does NOT apply if our report identified issues that you didn't fix

5. Non-Refundable Situations

We cannot provide refunds in the following cases:

  • •You disagree with the findings in our report
  • •Your app gets rejected for reasons not covered in our scan
  • •You choose not to fix the issues we identified
  • •Your app gets rejected due to changes made after our scan
  • •Apple changes their guidelines after our review
  • •You uploaded the wrong build for scanning

6. How to Request a Refund

To request a refund:

  • 1.Email us at founder@tryrubberduck.com
  • 2.Include your order/subscription ID
  • 3.Explain the reason for your refund request
  • 4.We will respond within 2 business days
  • 5.Approved refunds are processed within 5-10 business days

7. Cancellation Policy

For subscriptions:

  • •Cancel anytime from your account dashboard
  • •Cancellation takes effect at the end of the current billing period
  • •You retain access to your plan until the period ends
  • •No partial refunds for unused time in the billing period
  • •Unused scans do not roll over after cancellation

8. Payment Disputes

If you have a payment dispute:

  • •Contact us BEFORE initiating a chargeback
  • •Most issues can be resolved through direct communication
  • •Chargebacks may result in account suspension
  • •We will work with you to resolve legitimate billing errors

9. Contact

Questions about refunds?

Email: founder@tryrubberduck.com

Response time: Within 2 business days